Frequently Asked Questions

We accept Visa, MasterCard, American Express, and Discover for secure and seamless transactions. Your card will only be charged once your order has been shipped.

Currently, this option is unavailable, but we are actively developing an ecosystem to enhance your experience. In the meantime, our sales team is happy to assist you with a personalized invoice upon request.

Yes, we provide both standard and express shipping options to most countries. For detailed information on international shipping, please refer to our shipping policy. Policy

Once your order is placed, please allow 1-2 business days for processing, during which our team carefully packs and prepares your items for shipment. Once your order has been shipped, you will receive a confirmation email with tracking details, allowing you to monitor your package in real time. Please note that delivery may take up to 7 business days from the date of shipment, depending on your location.

At this time, we do not offer direct exchanges. To obtain a different item, we recommend initiating a return by mail and placing a new order. Once your returned item is received and processed at our warehouse, a refund will be issued to your original payment method.

Once your return package is in transit to our warehouse, the return process begins. Upon receipt and inspection of your item, we will notify you of the return status—whether accepted or declined. This evaluation may take up to 5 business days from the date your return tracking indicates "Delivered." If approved, please allow up to 7 business days for your refund to be processed and credited back to your original payment method.